Listening changes the layout.
A group of designers spent time on site with the community. The layout we had drawn on paper looked sensible. The women who fetch water most days had a different view.The kiosk location moved. The queue geometry changed. A small awning was added, because sunburn in the middle of the day is real, and because the wait can be long during the peak morning slot.
What we took away.
- Draw the layout with the community, not for them.
- Ask the people who actually do the fetching, not only the people who chair the meetings.
- Prepay tags and metering are important, but so is where the shade falls.